Question 1

What is filxo and how does it work?

Accepted Answer

filxo helps you collect files using a single request link. You define what files you need and who should upload them. Recipients open the link and upload files directly. All files are organised in one place and are easy to review.

Question 2

Do recipients need to create an account to upload files?

Accepted Answer

No. Recipients can upload files using the link you share with them. No account or sign-up is required.

Question 3

How secure are my uploaded files?

Accepted Answer

Files are encrypted during upload and while stored. Each request has its own access link and expiry settings. Only people you allow can upload files to a request. For more details, see our Privacy Policy.

Question 4

What file types and sizes are supported?

Accepted Answer

You can set allowed file types and size limits when creating a request. This helps ensure uploads match your requirements. Limits may vary depending on your plan.

Question 5

How long are files stored on filxo?

Accepted Answer

Files are stored until the request expires or is closed. You can choose the expiry period when creating a request. Files are automatically removed after expiry.

Question 6

Can I track who has uploaded files?

Accepted Answer

Yes. Your dashboard shows which uploads are complete and which are still pending. You can see when each file was uploaded.

Question 7

What happens if a link expires?

Accepted Answer

Once a request expires, no further uploads are allowed. Previously uploaded files remain available according to your retention settings. You can create a new request at any time.

Question 8

Can I customise what information I collect?

Accepted Answer

You can request specific files and provide instructions with each request. Recipients may be asked to provide their name when uploading.

Question 9

Is there a free plan available?

Accepted Answer

Yes. filxo offers a free plan to help you get started. You can upgrade later if you need higher limits or additional features.

Question 10

How do I get started?

Accepted Answer

Sign up for a free account and create your first file request. You can start collecting files in just a few minutes.

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